Refund and Returns Policy

Nicole Tanke Art sells original, one-of-a-kind (1/1) fine art photography. This policy explains how returns and refunds work for online orders placed through this website.

Your right to cancel (EU/EEA and UK customers)

If you are ordering as a private individual within the EU, EEA, or UK, you have the legal right to cancel your order within 14 calendar days of receiving your artwork, without giving any reason, in line with EU and Dutch distance-selling consumer protection law.

To exercise this right, contact us within 14 days of delivery via the details on our Contact page, stating the order and artwork concerned. The artwork must then be returned within 14 days of that notice, unused, undamaged, and in its original packaging.

Condition of returned artwork

Because each piece is an original, unique work, we ask that returned artworks are unused, undamaged, and returned in the original packaging and protective materials. If a returned piece shows damage or handling beyond what’s needed to inspect it, we may deduct a reasonable amount from the refund to reflect the reduction in value.

Refunds

Once we’ve received and inspected the returned artwork, we’ll process your refund to the original payment method within 14 days. Return shipping costs are the buyer’s responsibility, unless the artwork arrived damaged or not as described — see below.

Damaged or incorrect items

If your artwork arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with photos of the damage and packaging. We’ll arrange a replacement (where possible, given each work is one-of-a-kind) or a full refund, including original shipping costs, at no cost to you.

Commissioned and custom-made work

Artworks that are custom-made or commissioned to a client’s specific request (including custom framing or sizing made to order) are exempt from the standard right of cancellation under EU consumer law, as they are produced specifically for you. These are non-returnable unless the piece arrives damaged or defective.

International orders

For orders shipped outside the EU/EEA, buyers are responsible for any customs duties, import taxes, or fees on return shipments.

How to start a return

Email us via the details on our Contact page with your order details and the reason for the return. We’ll confirm the next steps, including how and where to send the artwork back.

This policy is provided as general guidance and does not constitute legal advice. If you have questions about your specific rights, please consult applicable consumer protection legislation in your country of residence.